LTL Shipping Guide

Burr King offers a prepay and add service where our team will prepare all shipping paperwork and scheduling on your behalf to streamline the product ordering and delivery process. Prepaid and add (PPA) shipping allows Burr King to cover shipping charges upfront to get your machine shipped out quickly and then those charges will be added to the customer invoice later. 

Our goal is to find the best freight rate available for your LTL (less than truckload) shipment. We use the information provided to us by our customers to prepare the shipping paperwork and a complete delivery address is required to complete it. Once we complete the shipping paperwork, we receive an estimate from our trusted shipping partner that we share with our customers. Initial freight shipping quotes are estimated charges with the carrier and they are subject to change depending on several factors.

What Are Rebill Fees and How To Avoid Them

Rebill fees are additional charges that can be added to the shipping price invoice that was originally quoted and often happen after the shipment is completed. Rebill fees are caused when important shipping information is either incorrect or not given when the shipping paperwork is filled out. Rebill fees can add up to hundreds of dollars (or more) quite fast, so it is essential to provide all the correct information initially.

Use These Tips to Help Avoid Rebill Fees

Did you classify your address as “commercial” and in the freight company’s eyes it’s “residential?” 

Did the delivery driver have to wait for the delivery recipient signee? 

Did you miss the delivery appointment? 

Did you forget to have help onsite unload the truck? You need a liftgate! 

These are just a few of the conditions that may cause rebill fees on your final shipping invoice.

What is a Commercial Shipping Address?
Commercial shipping addresses are those defined by our freight carrier as “commercial sites”. Typically, these addresses are commercially zoned buildings. Most commercial sites have tractor-trailer access and a loading dock.
What is a Residential Shipping Address?
In LTL shipping, “residential” refers to an area, not to a specific address. If a commercial business is in what a freight carrier considers to be a “residential” area, shipments to and from that address will incur residential address fee accessorial charges.

Since LTL carriers use 53’ dry vans and large box trucks, it can be difficult to navigate residential streets since they are not designed for large vehicles. This creates safety and liability issues for the carriers and adds additional labor to the pickup or delivery since a driver can’t back to a dock and have the freight unloaded.

What is a Limited Access Location?
Limited access locations are commercial or non-commercial locations where delivery is restricted. Popular examples of limited access locations include churches, construction sites, convents, country clubs, estates, golf courses, farms, marinas, military bases, mini-storage warehouses, nursing homes, and prisons.

Limited access locations usually have gates or security checkpoints, do not have loading dock areas, and may not be open to the general public.

What is inside Delivery?
An inside delivery option requires that the package must be left somewhere other than the loading/ unloading dock, usually inside the threshold of the facility building. Inside delivery is required for limited access locations or locations where there is no dock present.
What is Liftgate Service?
Liftgate service is required for those addresses not equipped with a loading dock or a forklift. Freight Carriers will not let you just carry items off the truck and are not allowed to assist you in unloading besides lowering the liftgate. Failure to add liftgate service to your order when required will cause further delays as the freight company will require authorization from us to add it.
How Do I Avoid Rebill Fees In The Future?

It’s easy to avoid rebill fees if you take the time to do so!

Use Burr King’s PPA Shipping Service: With Burr King’s PPA shipping service, we use common online maps with satellite views to check the conditions of the delivery location. If we believe that the delivery will be considered residential, we will let you know what the additional fees will be ahead of time so there won’t be any surprise charges. Additionally, the more information you provide us, the better we can complete the shipping paperwork to reduce potential rebill fees later.

Use A Freight Terminal for Delivery Pickup: To avoid residential delivery charges, choose to pick up your delivery at the freight terminal. Burr King will locate the nearest freight terminal to you and give you the option of picking up your package at that location. Not only can you save on shipment charges, but you will also likely get your delivery one or two days sooner.

The Burr King team is here to help you avoid rebilling fees and get your machine delivered at the best available price. Have questions about your LTL shipment? Please give us a call!